:root {
  --bg: #f5f3ef;
  --surface: #ffffff;
  --ink: #141414;
  --muted: #6a645d;
  --line: #ddd8cf;
  --line-soft: #ece8e1;
  --accent: #141414;
  --accent-ink: #ffffff;
  --accent-soft: #ebe6dd;
  --wa: #1f8a4c;
  --wa-ink: #ffffff;
  --warn: #8f5300;
  --warn-bg: #fbefd9;
  --good: #1d6a49;
  --good-bg: #dff1e8;
  --bad: #9b2c2c;
  --bad-bg: #f8e1e1;
  --font: system-ui, -apple-system, "Segoe UI", Roboto, "Noto Sans", "Noto Sans Devanagari", Arial, sans-serif;
  --mono: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
  color-scheme: light;
}
@media (prefers-color-scheme: dark) {
  :root {
    --bg: #0c0c0b; --surface: #171715; --ink: #ece8e1; --muted: #a09a90; --line: #2e2c28; --line-soft: #242320;
    --accent: #ece8e1; --accent-ink: #111111; --accent-soft: #2a2824;
    --wa: #3fb872; --wa-ink: #0b1a12;
    --warn: #e2b560; --warn-bg: #30270f; --good: #6cc79a; --good-bg: #14291f; --bad: #ee9a9a; --bad-bg: #321a1a;
    color-scheme: dark;
  }
}
* { box-sizing: border-box; }
html, body { margin: 0; }
body { background: var(--bg); color: var(--ink); font: 15px/1.45 var(--font); -webkit-text-size-adjust: 100%; }
button, input, select, textarea { font: inherit; color: inherit; }
.boot { padding: 40px; text-align: center; color: var(--muted); }

/* header */
.bar { position: sticky; top: 0; z-index: 5; background: #0a0a0a; color: #f1ede6; border-bottom: 1px solid #000; padding: 10px 16px; padding-top: calc(10px + env(safe-area-inset-top, 0px)); display: flex; flex-wrap: wrap; gap: 8px 16px; align-items: center; }
.brand { display: flex; align-items: center; gap: 10px; margin-right: auto; }
.brand img { height: 20px; width: auto; display: block; }
.brand span { font-size: 11px; letter-spacing: 0.28em; text-transform: uppercase; color: #a8a298; padding-left: 10px; border-left: 1px solid #3a3733; }
.tabs { display: flex; gap: 4px; }
.tab { border: 0; background: none; padding: 8px 12px; border-radius: 8px; cursor: pointer; color: #b9b3a8; font-weight: 600; }
.tab[aria-current="page"] { background: #f1ede6; color: #0a0a0a; }
.badge { display: inline-block; min-width: 20px; padding: 0 6px; margin-left: 6px; border-radius: 10px; background: var(--bad); color: #fff; font-size: 12px; text-align: center; }
.me { display: flex; align-items: center; gap: 8px; color: #b9b3a8; font-size: 13px; }
.bar .linkbtn { color: #f1ede6; }
.bar :focus-visible { outline: 2px solid #f1ede6; outline-offset: 2px; }
.linkbtn { border: 0; background: none; color: var(--accent); cursor: pointer; padding: 4px; text-decoration: underline; }

main { max-width: 1400px; margin: 0 auto; padding: 16px; padding-bottom: calc(40px + env(safe-area-inset-bottom, 0px)); }
h2 { margin: 0 0 4px; font-size: 20px; }
.sub { color: var(--muted); margin: 0 0 14px; font-size: 13.5px; }

/* buttons & inputs */
.btn { padding: 8px 14px; border-radius: 8px; border: 1px solid var(--line); background: var(--surface); cursor: pointer; font-weight: 600; text-decoration: none; display: inline-flex; align-items: center; justify-content: center; gap: 6px; min-height: 38px; }
.btn:hover { border-color: var(--accent); }
.btn.primary { background: var(--accent); color: var(--accent-ink); border-color: var(--accent); }
.btn.wa { background: var(--wa); color: var(--wa-ink); border-color: var(--wa); }
.btn.danger { color: var(--bad); }
.btn[disabled] { opacity: 0.55; cursor: default; }
.btn:focus-visible, .tab:focus-visible, input:focus-visible, select:focus-visible, textarea:focus-visible, .card:focus-visible { outline: 2px solid var(--accent); outline-offset: 2px; }
.input, select.input, textarea.input { width: 100%; padding: 9px 10px; border: 1px solid var(--line); border-radius: 8px; background: var(--surface); min-width: 0; }
textarea.input { resize: vertical; min-height: 72px; }
label.f { display: flex; flex-direction: column; gap: 3px; font-size: 12.5px; color: var(--muted); }
.row { display: flex; flex-wrap: wrap; gap: 10px; }
.row > * { min-width: 0; }
.grow { flex: 1 1 200px; }
.err { color: var(--bad); font-size: 13.5px; min-height: 1.2em; }

/* login */
.login { max-width: 360px; margin: 12vh auto 0; padding: 24px 20px; background: var(--surface); border: 1px solid var(--line); border-radius: 12px; display: flex; flex-direction: column; gap: 12px; }
.login h1 { margin: 0 0 4px; text-align: center; }
.login h1 img { height: 26px; width: auto; }
.login .tagline { margin: 0 0 8px; text-align: center; font-size: 11px; letter-spacing: 0.28em; text-transform: uppercase; color: var(--muted); }
@media (prefers-color-scheme: dark) { .login h1 img { filter: invert(1); } }

/* filters */
.filters { display: flex; flex-wrap: wrap; gap: 10px; align-items: flex-end; margin-bottom: 8px; }
.chk { display: flex; align-items: center; gap: 6px; color: var(--muted); font-size: 13.5px; padding-bottom: 9px; }
.summary { color: var(--muted); font-size: 13.5px; margin: 4px 0 12px; }

/* cards */
.grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(320px, 1fr)); gap: 12px; }
.card { background: var(--surface); border: 1px solid var(--line); border-radius: 12px; padding: 12px 14px; display: flex; flex-direction: column; gap: 6px; cursor: pointer; min-width: 0; }
.card:hover { border-color: var(--accent); }
.card.removed { opacity: 0.55; }
.c-top { display: flex; gap: 8px; justify-content: space-between; align-items: flex-start; }
.c-top h3 { margin: 0; font-size: 15.5px; overflow-wrap: anywhere; }
.c-sub { color: var(--muted); font-size: 13px; overflow-wrap: anywhere; }
.c-nums { display: flex; flex-wrap: wrap; gap: 4px 14px; font-size: 13.5px; }
.c-nums b { font-variant-numeric: tabular-nums; }
.c-next { font-size: 13.5px; color: var(--muted); }
.c-next.due { color: var(--bad); font-weight: 600; }
.c-act { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 4px; }
.c-act .btn { flex: 1 1 90px; }
.pill { white-space: nowrap; padding: 2px 9px; border-radius: 12px; font-size: 12px; font-weight: 600; background: var(--line-soft); color: var(--muted); }
.pill.st-will_order { background: var(--good-bg); color: var(--good); }
.pill.st-contacted, .pill.st-callback { background: var(--accent-soft); color: var(--accent); }
.pill.st-no_response, .pill.st-wrong_number { background: var(--warn-bg); color: var(--warn); }
.pill.st-not_interested { background: var(--bad-bg); color: var(--bad); }
.pct { padding: 0 7px; border-radius: 10px; font-size: 12.5px; }
.pct.lo { background: var(--good-bg); color: var(--good); }
.pct.mid { background: var(--warn-bg); color: var(--warn); }
.pct.hi { background: var(--bad-bg); color: var(--bad); }
.tag { font-size: 12px; background: var(--bad); color: #fff; border-radius: 10px; padding: 0 7px; }
.empty { padding: 40px 16px; text-align: center; color: var(--muted); }

/* drawer */
.drawer { position: fixed; inset: 0; z-index: 20; background: var(--bg); overflow-y: auto; padding-bottom: calc(24px + env(safe-area-inset-bottom, 0px)); }
.drawer-head { position: sticky; top: 0; background: var(--surface); border-bottom: 1px solid var(--line); padding: 12px 16px; padding-top: calc(12px + env(safe-area-inset-top, 0px)); display: flex; gap: 10px; align-items: flex-start; z-index: 1; }
.drawer-head h2 { margin: 0; font-size: 18px; overflow-wrap: anywhere; }
.drawer-head .x { margin-left: auto; }
.drawer-body { padding: 14px 16px; display: flex; flex-direction: column; gap: 14px; max-width: 760px; }
.facts { display: flex; flex-wrap: wrap; gap: 6px 16px; font-size: 13.5px; }
.saved { font-size: 12.5px; color: var(--good); min-height: 1.2em; }
.sect { background: var(--surface); border: 1px solid var(--line); border-radius: 12px; padding: 12px 14px; display: flex; flex-direction: column; gap: 10px; }
.sect h3 { margin: 0; font-size: 14px; text-transform: uppercase; letter-spacing: 0.05em; color: var(--muted); }
.tl { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 10px; }
.tl li { border-left: 3px solid var(--line); padding: 2px 0 2px 10px; }
.tl li.review { border-left-color: var(--warn); }
.tl .meta { font-size: 12.5px; color: var(--muted); }
.tl .txt { white-space: pre-wrap; overflow-wrap: anywhere; }
.review-card { background: var(--warn-bg); border-radius: 10px; padding: 10px; display: flex; flex-direction: column; gap: 8px; }
.review-card .ai { font-size: 12.5px; color: var(--warn); }
.chatbox { max-height: 320px; overflow-y: auto; display: flex; flex-direction: column; gap: 4px; font-size: 13.5px; }
.msg { padding: 4px 8px; border-radius: 8px; background: var(--line-soft); max-width: 90%; overflow-wrap: anywhere; white-space: pre-wrap; }
.msg.cust { background: var(--accent-soft); align-self: flex-start; }
.msg.us { align-self: flex-end; }
.msg small { display: block; color: var(--muted); font-size: 11.5px; }
details > summary { cursor: pointer; color: var(--accent); }

/* modal */
.modal { position: fixed; inset: 0; z-index: 40; background: rgba(8, 12, 18, 0.55); display: flex; align-items: flex-end; justify-content: center; }
.modal[hidden] { display: none; }
.sheet { background: var(--surface); width: 100%; max-width: 560px; max-height: 92vh; overflow-y: auto; border-radius: 16px 16px 0 0; padding: 18px 16px; padding-bottom: calc(18px + env(safe-area-inset-bottom, 0px)); display: flex; flex-direction: column; gap: 12px; }
.sheet h3 { margin: 0; font-size: 17px; }
.sheet p { margin: 0; color: var(--muted); white-space: pre-line; }
.seg { display: flex; gap: 6px; }
.seg button { flex: 1; padding: 8px; border: 1px solid var(--line); background: var(--surface); border-radius: 8px; cursor: pointer; font-weight: 600; }
.seg button[aria-pressed="true"] { background: var(--accent); color: var(--accent-ink); border-color: var(--accent); }
.pick { list-style: none; margin: 0; padding: 0; max-height: 40vh; overflow-y: auto; border: 1px solid var(--line); border-radius: 8px; }
.pick li { padding: 9px 10px; border-bottom: 1px solid var(--line-soft); cursor: pointer; }
.pick li:last-child { border-bottom: 0; }
.pick li:hover, .pick li:focus-visible { background: var(--accent-soft); }
.pick small { display: block; color: var(--muted); }
.btns { display: flex; gap: 8px; justify-content: flex-end; flex-wrap: wrap; }

.toast { position: fixed; left: 50%; transform: translateX(-50%); bottom: calc(20px + env(safe-area-inset-bottom, 0px)); z-index: 60; background: var(--ink); color: var(--bg); padding: 10px 16px; border-radius: 10px; max-width: 92vw; box-shadow: 0 4px 16px rgba(0, 0, 0, 0.25); }
.toast[hidden] { display: none; }

/* admin */
.adm { display: grid; grid-template-columns: repeat(auto-fit, minmax(320px, 1fr)); gap: 12px; align-items: start; }
.res { font-size: 13.5px; white-space: pre-line; }
table.users { border-collapse: collapse; width: 100%; font-size: 14px; }
table.users td, table.users th { text-align: left; padding: 5px 8px; border-bottom: 1px solid var(--line-soft); }

@media (min-width: 900px) {
  .drawer { left: auto; width: 560px; border-left: 1px solid var(--line); box-shadow: -8px 0 24px rgba(0, 0, 0, 0.12); }
  .modal { align-items: center; }
  .sheet { border-radius: 16px; }
}
@media (max-width: 560px) {
  .grid { grid-template-columns: 1fr; }
  .bar { gap: 6px 10px; }
  .me .who { display: none; }
}
@media (prefers-reduced-motion: no-preference) {
  .btn, .card { transition: border-color 0.12s, background 0.12s; }
}

.aud { width: 100%; margin: 6px 0; }
.callrow { padding: 10px 0; border-bottom: 1px solid var(--line-soft); }
.sect.wide { grid-column: 1 / -1; }
details summary { cursor: pointer; font-size: 13.5px; color: var(--muted, inherit); }

.card.duecard { border-left: 4px solid var(--accent); }
.duecount { color: var(--bad); }

.qd { display: flex; flex-wrap: wrap; align-items: center; gap: 6px; margin: 2px 0 10px; font-size: 13px; color: var(--muted); }
.btn.sm { min-height: 32px; padding: 4px 10px; font-size: 13px; }

.said { margin: 4px 0 8px; }
.said .txt { white-space: pre-wrap; font-size: 13.5px; padding: 6px 0; }